SHIPPING AND DELIVERIES
In keeping with our company values of supporting local communities, we have teamed up with local partners to provide the delivery services for our online store. This way we are contributing back to the communities around our stores and thus helping create and maintain employment at a time where banding together has never been as important.
SHIPPING AREAS AND TIMES
EXPRESS DELIVERIES ( NEXT DAY DELIVERY)
- At present we support EXPRESS delivery via our own delivery logistics to all EAST RAND suburbs.
- The EAST RAND region extends from Germiston in the west to Springs in the east, and south down to Nigel and Heidelburg , and includes the towns of Boksburg , Benoni , Brakpan , Kempton Park , Edenvale , and Bedfordview .
- Should you reside outside the EAST RAND AREA but would still like EXPRESS delivery, please contact email@example.com 0r Whatsapp 064 534 4691 to get a quote for delivery to your area
- We only deliver to physical addresses where someone is present to receive the delivery
- Deliveries are made during working hours (9am to 4:30pm) Monday to Friday
- Orders placed by 12pm are eligible for delivery on the next working day. As an indication:
- Orders placed on Monday to Thursday will be available for delivery the next day
- Orders placed on Friday will be available for delivery on the following Monday
- Orders place on Saturday/Sunday will be available for delivery on Tuesday
- You may also elect an alternative day for delivery should you so wish. This can be done when you are contacted by the despatcher to confirm your delivery time.
- We will contact you the day before to confirm delivery and also to ask you to advise a preferred time slot for delivery
- We will do our best to get our delivery partner to accommodate your preferred time slot, but in certain cases it may not be possible due to time constraints and routings. In this case, the distribution partner will contact you directly to confirm a new delivery time on the morning of the delivery
STANDARD DELIVERIES ( 2-5 working days DELIVERY)
Stock is shipped to you from our WAREHOUSE to all areas of SOUTH AFRICA excluding EAST RAND TOWNS via a COURIER SERVICE partner or subcontractor. Should you require faster delivery time , please contact firstname.lastname@example.org 0r Whatsapp 064 534 4691 to get a quote for delivery to your area.
Additional delivery costs for above must be pre paid before a delivery can commence ,an invoice will be be sent via e mail and a yocco link or banking details will be presented for payment.
- Stock is shipped to you from our WAREHOUSE (situated in the East Rand) after concluding your order and despatched via our own delivery logistics or a courier subcontracting service. The general availability of the stock at the warehouse is indicated on the website at the time of placing your order
- We do our best to ensure that stock purchased on-line is available in the warehouse and that we are able to fulfil your order. However, we cannot guarantee this. If a product is no longer in stock at the time the order is received for dispatch picking:
- We will inform you as such
- We will give you an indication of when we will be able to deliver the completed order
- You will have option to accept this or to modify your order accordingly
- If you choose to accept the new delivery time, we will reconfirm with you the day before and schedule the delivery
- If you choose to modify the order (remove an out of stock item or substitute it), the sales consultant will ensure that this is done so that your delivery will not be delayed. If necessary, they will also guide you with processing any additional payment or process any refunds due to you as a result of such modification (as per our refunds and returns policy)
- Delivery fees are charged based on order value
- Orders UNDER R1000
- R150.00 for all deliveries
- Orders OVER R1000
- Free delivery
- Orders UNDER R1000
- If you contact us and we are able to accommodate delivery to an area outside our normal delivery zones, you will be quoted a specific rate for the delivery at the time of booking the delivery.
- We undertake to deliver your order to you on time. However:
- We cannot guarantee time slots. While we will always try to honour your requested time slot, route and time scheduling might mean that a time slot has to be shifted and we hope you understand. Should we find this happening too often we will increase delivery capacity to rectify this
- You will need to provide us with your accurate delivery address to ensure that we get the order to where it should be. If need be, add some additional info to the comments section on checkout in cases where delivery might not be straight forward
- You will need to make sure that you or a person you designate are present to receive the order at the time slot agreed
- We will confirm telephonicallyor via whatsapp with you your preferred delivery time the day before delivery is due, and if this subsequently changes due to route planning, will re-contact you to advise/confirm the new time slot
- You will be provided with your deilvery note on delivery of the order. You can however, still access all your historical order details from the “My account” section of the website
- On delivery, we will require you to confirm delivery by signing a proof of delivery. Please check your order received to confirm it is per your online order
- As a result of the current COVID-19 pandemic, Proof of delivery can be given verbally to our delivery partner who will note this on the proof of delivery document.
- We can’t be held liable for attempted deliveries we duly execute based on your instructions and information provided. As such, should ONE (1) ADDITIONAL attempt be made to execute delivery at your designated delivery address, and fail, we will take the stock back to the WAREHOUSE, where:
- A new future delivery date can be arranged at an ADDITIONAL COST to you
- Additional delivery costs for above must be pre paid before a delivery can commence ,an invoice will be be sent via e mail and a yocco link or banking details will be presented for payment.